Benefits:

Health insurance
Paid time off
Training & development

The Restoration Manager oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

· Manage the customer experience and overall customer satisfaction.
· Manage the client experience and overall client satisfaction.
· Schedule crews and resources to provide service on active projects.
· Coordinate and oversee Restoration services with crews.
· Manage equipment and materials (assets).
· Follow and oversee safe work practices and adherence to safety and risk management guidelines.
· Train Production/Restoration personnel.
· Recruit Production/Restoration personnel.
· Manage Production/Restoration personnel.
· Continued development of leadership and management skills, as well as restoration expertise.
· Other tasks/duties as required by employer.

Education and Experience Requirements:
· High School Diploma/GED required.

· Industry certifications strongly preferred.

· Minimum 3 years of experience in operations.

· Minimum 1 year management and/or supervisory experience.

· Strong interpersonal skills, leadership skills, and management skills.

· Effective written and oral communication skills

· Experience in cleaning, restoration, or construction preferred.
· Experience in office setting, answering phones, emails.

Physical and Work Environment Requirements:

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:30 a.m. – 4:30 p.m., Monday – Friday, at least 40 hours per week. This position may require longer hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local.

Other Requirements:

Will be crossed trained for office duties, including but no limited to; answering phone calls, creating estimates, invoicing, and other daily office job duties.

Compensation: $16.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

Since 1987, SERVPRO® of Springfield has been serving Springfield, Illinois and the surrounding local community. With over 30 years of experience, we understand the stress that comes when a fire or water damage occurs. We know that acting quickly and compassionately can make all the difference, which is why each member of our team works with empathy and diligence to help return your home or business to "Like it never even happened" condition.

SERVPRO® of Springfield specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage occurs. With initial and ongoing training and regular IICRC- industry certifications, our staff is equipped with the knowledge and experience to handle the restoration of your property.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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